Spend five minutes in the company of Smart Car UK head honcho Phil Merritt and you quickly realize he is a man on a mission – to deliver fantastic customer service and to be the best car body shop in Swindon. And to judge by the fantastic feedback he is succeeding.
For several year now, Smart Car UK has been voted one of the best three car body shops in Swindon by the independent website threebestrated.co.uk. Here’s what their latest review says:
“Smart Car UK has been carrying out car body repairs in the Swindon area since 2006. They simply enjoy repairing car bodywork and having satisfied clients. They stand for small to medium area repair techniques. Their technicians offer a wide range of repair services for your car bodywork on any vehicle. They provide a high-quality repair coupled with a fast turnaround time at a competitive pricing structure.”
“Their team is flexible enough to ensure a repair solution that suits the customer’s requirements. They will ensure the paintwork is restored to its best. Their technicians also offer the same day service so you can get your MOT re-test as quickly as possible.”
Phil says: “Threebestrated.co.uk take into account our premises and the car body services we provide but the main thing they are interested in is our customer service. When they used to rank the top three car body shops in Swindon we would come out on top, but now they just list the best three in no particular order. But as long as we stay there, we know we are doing something right.”
Another vote of confidence comes from car dealerships in Swindon who send their vehicles to Smart Car UK. “Dealers want the vehicles on their forecourts to be in immaculate condition,” says Phil, “so the fact they entrust us with their car body work really is a big deal and shows what a great service we provide.”
Work for the dealers dried up during lockdown as forecourts shut down, so Smart Car UK took advantage to secure their BS 10125 for Vehicle Damage Repair, the British Standard designed to help body shops adopt best practice in the repair of vehicles up to 5 tonnes. That classification means they are now an approved car body shop for insurance companies.
“The insurance companies love us,” says Phil, “and where car dealership work is slower, we have compensated by doing so many insurance jobs.”
“But at the end of the day, great customer service is our primary calling card and the reason so many people in Swindon recommend us for car body work.”
They say the proof is in the pudding, so here’s just a sample of 5-star reviews for Smart Car UK on yell.com and Trustpilot.
“I received great service from the guys, right from initial estimate for repair through to collecting my car. The standard of work was excellent and great value for money compared with two other estimates I had. I would definitely recommend them to anyone looking for quality repair work from really trustworthy people.”
“Here you will find real customer service going that extra mile, quickly, and their work was faultless. They were very happy to go through their quote with me so I could compare with another more expensive. They liaised with a third party on my behalf ensuring they paid the bill so I could have my car back as soon as possible and kept me informed of progress. They recommended a car hire company that would deliver and pick up from Smart Car UK. I would highly recommend this company for any body repairs. Made the whole process pain free and a pleasure!”
“Excellent service from Phil and his team after I had an accident in my new car. They gave me the best service I could have ever asked for and I would highly recommend them to anybody and will do so. Thank you Smart Car team for your excellent and professional service.”
‘I had the pleasure of dealing with Smart Car UK in Swindon. I purchased an XKR in need of some paintwork. I was recommended to Smart Car and was not disappointed. Phil and his team completed the works to an excellent standard and provided great customer service. I would strongly recommend.”
“Fast, friendly and professional service plus very competitive charges. This was my second visit to Smart Car UK in Swindon within a year, highly recommendable.”
“Thanks to Phil and his team I now have my lovely mini looking like new again. These guys finished before the promised time, offered me a loan car, offered me a lift when I declined the car, they simply couldn’t do enough for me. A great job done by a reliable friendly bunch of guys, thank you.”
“Staff at Smart Car UK are all fantastic, from Phil who did the quote to the lads in the office. They were all helpful, professional and kept me in touch every step of the way, the repairs were done to a very high standard, my car looks as good as new!!! I recommend them to anyone who wants fantastic results at a reasonable price.”